Frequently Asked Questions
Everything you need to know about shopping with Nolae
What are your shipping rates and delivery times?
We offer standard and expedited shipping. Standard shipping typically takes 3-5 business days, while expedited orders arrive within 1-2 business days. Rates are calculated at checkout based on your location.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please visit our returns portal to initiate a request.
Which payment methods do you accept?
Nolae accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature on the website from Monday to Friday, 9 AM to 5 PM EST.